Job Vacancy at Orange

Department: customer care

position: call center consultant

contract: temporary with prolongation possibility

location: Yerevan

 

about the role

§         provide general information (offers, services, tariff plans, promotion etc), reply to balance and invoice queries, and bring technical assistance to customers.

§         update customer database during customer contact

§         fix customer problems at first contact and transfer non-resolved problems as complaints to troubleshooting supervisor

§         inform customer about the new offers and services

§         inform customer about the complaint status and resolution

§         carry out satisfaction inquiry campaign established by quality team

§         apply retention and customer loyalty during all contact

§         carry out retention and loyalty campaign established by retention and loyalty team

about you

§         bachelor of University

§         1-2 years work experience in welcome staff or Help Line is preferable

§         MS Office and Internet navigation skills

§         Russian knowledge: advanced level

§         English knowledge: advanced level

§         knowledge of other language is a plus

§         availability for day and night shift work

§         excellent oral expression

§         ability to listen

Please, send you CV to noune.melkonyan@orange-ftgroup.am till February 12 (including).

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